Most asked questions

  • Do you sell internationally?

    Yes, we do - under certain circumstances.

    Due to the need for an in-person head scan, if you place an order overseas, we will have to make special arrangements to get a head scan, these currently are:

    1. Visit us in London on your next trip.

    2. Send us a scan of your head see Is there an app/equipment that I can use to scan myself?

    3. Hold tight until we launch in your region, you may place a reservation during this period.

  • I have placed an order, where can I get my head scanned?

    We are currently offering customers several different options to get their head scanned:

    1. Wait for your invitation to our January VIP event for our first 500 customers where we'll have professional cyclists and other highlights.

    2. If you’re London based, you will be able to request one of our fitting team to come to your home or office for a scan in the new year.

    3. If you’ve placed an order from overseas, please see Do you sell internationally?

  • Do you make helmets for sports other than cycling?

    Right now we are focusing on making the best road cycling helmet possible. We’re certainly exploring other protective headgear sectors including, Motorsports, Snow-sports and Equestrian. Please join our mailing list where we will eventually send out a survey to see what product you would like Hexo to innovate on in the future.

  • When will they be shipped?

    We aim to begin shipping early March 2019, so it will arrive to you in time for spring weather.

  • Where are the Hexo helmets produced?

    We are proud to produce each helmet in the UK.

  • How do I get my head scan?

    On launch, our head scanning is based in London but looking to roll out nationwide as soon as possible. We will have four retail locations in London or you can request our London based fitting team to come to you.

  • Is there a fitting system?

    Each Hexo helmet is built from the contours of an individual's head. This means that the helmets fits perfectly, eliminating the need for adjusting the fit.

  • Does the helmet account for my head swelling with heat?

    Yes. The fabric liner accounts for the slight changes in size your head undergoes as you ride. We have performed multiple thermal camera tests to measure this slight change.

  • How heavy is the helmet?

    Hexo .1 is less than 250g when equivalent to a M head size. Each Hexo helmet has a unique weight because it is custom-made.

  • Do you comply with safety standards?

    Yes. Hexo was formed to create structures that absorb energy more efficiently than any other helmet. We have theoretical evidence that is due to be published and thousands of simulation hours, as well as hundreds of European certification impact tests. We are confident  to show that not only do we pass the European Safety Standards, but that we are significantly safer than other manufacturers that use foam structures.

  • Is there an app/equipment that I can use to scan myself?

    Yes, there is. If you have access to 3D object scanning equipment, then we invite you to scan yourself and send us the data. You’ll need a Spandex/Lycra cap on your head to compress your hair down. Please send your scan through to scans@hexohelmets.com

  • Do you exceed current safety standards?

    Yes. Not only do our structures greatly surpass the standards in terms of energy absorbed we also cover a greater range of sizes than required of the standards.

  • Any opportunities for investment/partnership?

    Right now, we are not looking for any additional funding. Please keep an eye on company news through our LinkedIn page as you never know what the future will hold. If you’re a retail store, please contact us via the contact page.

  • What kind of certification does the helmet have?

    We fully comply with the European CE EN-1078. These tests comprise of a multitude of harsh impact scenarios at temperatures ranging from -20 0C to + 50 0C. We will look to comply with US CPSC certification early 2019.

  • Where do you do safety testing?

    Our test impacts were carried out at the British Standards Institute under CE EN-1078 criteria. Our certification was carried out at the same facility independently

  • Have you done skin abrasion tests?

    Yes, we’ve used skin simulants to test if the Hexo structure causes skin abrasion. Our impact tests have shown that there is no visible difference between Hexo and standard foam helmets.

  • Each helmet is unique, so how do you ensure quality control?

    Our helmets are all certified by the CE EN-1078 Safety Standard ensuring the product offers adequate protection during an impact. To ensure each unique helmet is certified, our design and structure generation process has also been certified, rather than just the final product.

  • Should the helmet be replaced after a crash?

    If any protective headwear that you may have has undergone any significant impact it is recommended that it is replaced.

  • How aerodynamic is Hexo .1?

    Approximately 10 seconds over a 40 km time trial when compared to both the Giro Aether and the Kask Protone. This data was produced by TotalSim,  using a simulation of a pro-rider on the drops.

  • What tests have you done to show how aerodynamic it is?

    We have performed simulations in different riding positions and at different yaw angles to find the variation in Coefficient of Drag. Assuming a power output of 130 W, the coefficient of drag is used to determine the velocity and hence the time for a 40 km time trial.

  • Can I customise my helmet?

    Yes. For launch you will be able to select different shell colours and you can choose to have your name engraved.

  • Can I wash the interior of my helmet?

    Yes. The fabric can be easily removed and washed, ensuring the helmet remains

    fresh.

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